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arvana's picture
111 pencils

Creativebits technical glitch

I'd like to change my avatar picture, but when I try to upload the new one from my 'edit account' tab, I get an error:

  • File copy failed.
  • Failed to upload the picture image; the avatars directory doesn't exist.

Can anyone on here have a look and see what's causing this?

Thanks!
Arvana

Commenting on this Forum topic is closed.

iancorey's picture
94 pencils

You have to delete your current image before uploading the new one.

Ivan's picture

I don't know what is causing this to happen, seems like permissions, but they seem to be ok. Still working on it...

arvana's picture
111 pencils

Thanks. I was scared to delete the old one in case I couldn't get a new one. Update coming up!

arvana's picture
111 pencils

Doesn't work! Still can't upload, and now I have no avatar.....

Korteenea's picture
207 pencils

I had this problem a month or two ago... Ivan had to fix it manually for me (thanks again, Ivan!) I think there might actually be an issue with Drupal, because I too have been getting these sorts of errors (either directory not found errors or directory not editable, etc.) on Drupal installs that I manage. Why the error would only show up *now* is beyond me, though.

iancorey's picture
94 pencils

Sorry. That was my fear too. I bit the bullet and deleted/uploaded- it worked.
Try uploading an image with the EXACT same name and extension.

arvana's picture
111 pencils

Hey, that worked, thanks -- I'm back!

So, to change your avatar:

  1. Give the new picture the exact same filename as your old avatar's
  2. Delete your old avatar
  3. Upload the new one with the same filename.

Hope that helps someone else who runs into this issue.

Arvana
arvanadesign.com

Ivan's picture

Thanks arvana!

keesj's picture
75 pencils

Looks like the folder on the server doesn't have the right permissions.
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Ivan's picture

That's correct, but I tried every possible combination and none of it works correctly.

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