The difference between Quark and AdobeArt D. Rector (3131 pencils) | Mon, 2012-04-30 16:44
Just got off the phone with Quark. Here's the situation, last year I bought a new computer after using my G4 Powerbook for 10+ years - and I've upgraded all my software except for Quark. Basically it's been one of those things on the list I haven't gotten around to doing. So today is the day. I go to the website, look at the products page - full price is $999, upgrade price is $349 for version 9.2. The one I own (on my G4) is version 6.5 - 10 years and 3 major upgrades back. Call Quark, get a live person on the phone within 2 minutes - call, answer, pick an option (Opt 3: buy Quark), pick another option (Opt 1: buy Quark or Opt 2: ask questions first, then buy). I pick two, nice lady answers immediately, finds my name in the computer (registered Quark user since 1993) offers upgrade at regular price - $349. Folks - TEN YEARS LATER! I bought Quark 6 in 2002! Credit card info, "we'll send an email". Honestly - start to finish - from the time I picked up the phone until the time they sent the download code was LESS THAN 15 MINUTES. That's conversing with the Q rep - asking all the pertinent questions, checking my info, blah, blah, blah, etc... etc... Ready to install.
Now - compare that to the last time I tried to get Adobe on the phone. I wanted to buy the full on CS5 Designer's Suite - and was willing to pay the entire $1500. COULD NOT GET A SALES PERSON ON THE PHONE. After about 45 minutes of being switched around and eventually being cut off altogether 3 or 4 times I gave up on them. A SALESPERSON! What company doesn't let you get thru to a SALESPERSON??? Lucky for me though, because I ended up getting the full-on CS5 for $400 thru a friend instead. :-)
However - you get the point. One company cares.
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