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Bruce Chin's picture
6 pencils

Help with illustrator

Bruce Chin (6 pencils) | Thu, 2007-01-25 02:45
Member's Forum

Hi,

I'm using a Macbook Pro and Adobe CS2. Everything else works except for my illustrator. Anyone knows what's wrong?

Commenting on this Forum topic is closed.

natobasso's picture
3953 pencils
natobasso | Thu, 2007-01-25 19:22

What sort of symptoms are you having?

Three options: 1. repair permissions: apps/utilities/disk utility/repair permissions 2. Delete your pref and plist files for Illustrator and restart the app to see if that forces it to work or 3. reinstall illustrator.

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"The price one pays for pursuing any profession or calling
is an intimate knowledge of its ugly side." - James Baldwin

—

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Dirt and Rust

Bruce Chin's picture
6 pencils
Bruce Chin | Fri, 2007-01-26 03:50

Hi Natobasso,

My illustrator won't even start. The illustrator icon jumps around on my dock and then disappears.

Tried your 3 recommendations.

1 - Same thing happens, illustrator won't start
2 - i don't seem to have the plist to my ilustrator
3- reinstalled 3 times.

Thanks for your help.

natobasso's picture
3953 pencils
natobasso | Fri, 2007-01-26 16:47

When you search for 'Illustrator' you don't see a .plist file?

----
"The price one pays for pursuing any profession or calling
is an intimate knowledge of its ugly side." - James Baldwin

—

----
Dirt and Rust

Ommadon's picture
6 pencils
Ommadon | Wed, 2007-01-31 08:24

May be version of illustrator is not correct. Try to reinstall.

onegirlcreative's picture
1090 pencils
onegirlcreative | Fri, 2007-02-02 03:26

I have a dumb question—did you install the correct platform (i.e. Mac on a Mac, Windows on a PC)? I know that was a stupid question, and I apologize. But I have to ask. You never know. You may have received the WRONG platform for your hardware.

Next, it just might be possible that you received a bad copy. If that's the issue, then I would definitely bring it back to where you originally purchased it. If you purchased it online directly through Adobe, try giving them a call and see what they recommend. Although I know (from recent posts) that dealing with ADobe directly can be a nightmare.

Honestly, I don't know what else to suggest. Hopefully, somebody else will have another suggesetion for you. Good luck!

Suzanne J. Maestri :: Graphic Designer

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"I am not sick. I am broken. But I am happy as long as I can paint." ~ Frida Kahlo

www.onegirlcreative.com

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