I'm looking at you Adobe! . . . it gets SO big that middle management starts losing touch with lower echelons. Bob passes it to jim who passes it to Harry down the line. So customers become numbers and care becomes someone who doesn't care really because he's just following a string of orders from some guy who has NO idea what he's doing in the first place.

This is why I read Dilbert on a daily basis (makes me less insane!) and this blog

http://viewfromthemountain.typepad.com/applepeels/

However some would say Micro$oft was like that from inception! Go figure!

"Try not, Do! or do not, there is no try."
-Yoda

not to attempt to blame you, or to defend apple, but this is one of the reasons that debit cards are very problematic for making larger purchases, especially if you don't have a healthy balance to safeguard. if it were a credit card instead of a debit card, it would only have affected your available credit, not your available cash.

i know everyone has different needs and different financial situations, but this is the kind of thing i've heard from a lot of people before (not apple issues, but debit card issues) and it can really bite you in the ass.

It's just I laid out a few thousand for various stuff and had budgeted for the month down to the last penny.

Not happy.

Went through a similar incident many years ago when funds were stretched to the nth degree. My insurance company doubled up on their *yearly* withdrawal from my chequing account, the same month I had issued quite a number of cheques and cued up some automatic debits. It was their fault so after some much needed bitching on my part, they recompensed me and paid every N.S.F. charge that I'd been bombarded with.

If I were you I would hound Apple until they coughed up the dough-re-mi. Go straight to the top if you must...make a racket.

ciao
3dogmama

It's hard for any company with such technologically advanced products and so many employees to have every employee adequately trained and every process working perfectly, Apple is no exception.

Call Apple, be polite, be cheerful, state that you have a problem, present the facts (dates #s, et al.), then nicely ask them to set everything straight.

Remember that the person on the other end of the phone is a human being just like you: they will not react positively if you don't. The old saying: you catch more flies with honey than vinegar. Although I never understood why anyone would want to catch flies, I prefer to swat them... ;)

In an ideal world these mistakes wouldn't happen. Sadly, nobody asks ME how to make the world a perfect place...

I'm just drafting a formal letter/email of complaint about the matter now.

Good news. It's nice to hear that Apple is a company that cares about their clients. Unfortunately, there still exists out there those who don't.

In most cases, I'm polite for as cyborgsam said, "honey and flies...", but sometimes life doesn't run that tickety boo. Sometimes you have to be the windshield and not the fly.

ciao
3dogmama

Contest the charges and let your credit card company deal with the error and get your money back at the same time. Hopefully you used your credit card, not your bank card?

----
Powerpoint is not a design application

Is this really worth making a huge blogpost about? Apple made a mistake, it happens. ALL companies make mistakes every now and then. You work it out and deal with it. I could see you writing this if they refused to return your money and were stealing from you but they recognized their error and returned your money. That should be the end of it. No need to publicly bash a company because of a minor customer service error.

If I wrote a blogpost every time a company screwed up I'd have a thousand posts.

As a company that supposedly prides itself on customer service it was an unexpected disappointment, I'm not Apple hater and equally publicly post positive things when they go well.

There was no reason not to post a thread about it, what happened was out of order, I don't thing I've actually ever been as angry with a company as I was with Apple over this issue.

A customer service error that left me practically broke just before pay day is a pretty serious one and something that warranted the thread in my opinion.

They've offered me compensation for the charge for going over my authorised overdraft.

Apple all is forgiven.
They've admitted it was all their fault and the customer service is back to their legendary levels again.

Credit where credit is due.