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Art D. Rector's picture
3166 pencils

Printing problem

Wondering if anyone can help with a printer problem. My set-up is 3 computers... a G3 (yes - still works!), a G4 and a MacBook Pro (2011 version). All 3 are networked to my old Laserwriter 8500 (yes - still works!) and all 3 were capable of printing to the LW8500 just fine until yesterday. For some reason, the MacBook will no longer print to it. The printer shows up in the Print/Fax System Preferences with a green light (Idle) - apparently ready to go like always. When I try to print from any application - the printer is there and everything works exactly as it always did. However... here is the problem - for some reason the printer utility can't seem to connect to the printer. The job sits in the queue until the utility gives up and says "Can't connect to the printer - will try again in 30 seconds". I've been racking my brain trying to figure it out (before I start tearing everything apart and rebuilding) - the other two computers still print fine and they're all on the same network. The MacBook Pro obviously knows the printer is there and everything is set up to go just as it did before. The only glitch seems to be the printer utility not "connecting" for some reason. Anyone have an idea what's going on? Any help would be appreciated.

Commenting on this Forum topic will be automatically closed on September 24, 2012.

pokie's picture
1217 pencils

Did you unplug it and plug it back in? :D

Art D. Rector's picture
3166 pencils

Yes. I believe it is some kind of addressing problem.

mara06's picture
2752 pencils

Upgrade drivers?

Mara

Art D. Rector's picture
3166 pencils

Hopefully not!

The only thing I've changed is my cable modem. I was having a problem with the service and switched from my own modem to the Comcast modem. Now Comcast has come out and fixed the problem (hopefully) which had nothing to do with the modem. So now - (big breath) - I'm hoping I can switch back to my own modem and maybe everything will work fine again (plus save $7 a month because I won't have to rent the Comcast modem). Bottom line, I need to wait a couple days to make sure the service is working correctly before switching back and then checking the printer again.

After that it's tear down the system and put it back together step-by-step testing everything. (Oy!) But thanks for the suggestions - I'll keep that in mind if worse comes to worse.

mara06's picture
2752 pencils

So...what happened?

Mara

Art D. Rector's picture
3166 pencils

It's all good - literally. Checked the cable service for a couple days on the Comcast modem, then switched back to mine - internet working smooth again (which is fantastic - get my land phone back, plus Netflix). Returned the Comcast modem - got a full refund for the two months rent plus the guy gave me a special deal on faster service... $15 a month cheaper than my (slower) speed for 6 months, $5 cheaper for the 6 months after that and then it raises up to $10 more than I'm paying in year two. So bottom line - over the next 2 years I'll pay the exact same amount (total) - but have faster service (allegedly - you know cable service). Can cancel anytime or go back to slower speed at same price.

The printer? Just checked... works fine. No tweaking necessary (oh heavenly day!) - it was definitely the modem. Thanks for asking. :)

mara06's picture
2752 pencils

Oh my gosh. That's great! I love it when things work out that way. Well done :)

Mara

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