Creativebits.org

an All Creative World site
joecab's picture
97 pencils

Rant: Adobe phone support went up a TON

joecab (97 pencils) | Tue, 2006-09-26 16:29
Member's Forum

Yikes. Last year we bought unlimited phone support 24/7 for Adobe Creative Suite at $299 for a full year. Apparently on September 25th they instituted a new support system.

Now it's broken up into Bronze, Silver, Gold and Platinum support. Silver, which is pretty close to what we had before for CS, is now $1600.

Just want to support one application to save some money? No problem: that'll just run you $1200.

Don't these prices seem, oh, I dunno, incredibly steep? The Adobe person on the phone tried to justify it a bit by saying they'll have more experienced people on the line rather than "people who have only been there a month." (!) You can also pay per incident ($39 a pop, $175 for a package of 5), but really, these prices are terrible. What's Quark charging?

Commenting on this Forum topic is closed.

Creativebits is a blog about creativity, design and Macs. We also have a critique section where you can post your work to get opinions and a forum to discuss any design related topics.

Recommend us on Google

Latest critique

Do you need a great new logo?

If you need a logo for your company or product you can get it done with us.
In our logo store you can pick from over 28,000 pre-made logos that will be customized to your name for free or you can post a contest for us for just $250 and our designers from all over the world will submit dozens of logo design suggestions to your specific needs.

Marketplace