Save to WEB & DEVICES not working on Mac!!

Submitted by shele.bele on Tue, 2008-08-05 01:49.

Member's Forum

I sliced my image up, and am trying to save it so I can upload them to my server. But, the option to 'Save to Web & Devices' is grayed out/unavailable. What's the problem and how do I fix this?

try another image and see if

Submitted by pokie on Tue, 2008-08-05 04:00.

try another image and see if it works or not.

just tried another

Submitted by shele.bele on Tue, 2008-08-05 12:23.

just tried another image...still no luck.
i googled this problem and found several posts about it, but no resolutions. but, i also saw where Mac users were able to use that option.

What program are you doing this from?

Submitted by onegirlcreative on Tue, 2008-08-05 17:06.

Photoshop? Illustrator?

Perhaps you're in the wrong format (i.e. jpg, tiff, etc.). Maybe you need to be in a correct format in order to do this.

Also, is it locked? Meaning, are you unable to edit?

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Photoshop...CS3

Submitted by shele.bele on Tue, 2008-08-05 19:43.

Photoshop...CS3

What's the correct format? It's a JPG image. It's locked in the sense that I cannot click it... it's not available.

Here is a screen cap...see how the "SAVE FOR DEVICES & WEB" option is grayed out?

(I hope it's not too small for you all to see)

I mean it's in PSD

Submitted by shele.bele on Tue, 2008-08-05 19:55.

I mean it's in PSD formant... not JPG.

Do you have a lot of layers?

Submitted by onegirlcreative on Wed, 2008-08-06 00:23.

It looks like from your screenshot, that you have a lot of layers. Perhaps it's too large to save for the web? Layers add size, therefore it might just be too large.

This has happened to me, however it prompts me and tells me that it's too large to save for web. Can you resave as a jpg and see what happens? You would think that as a PSD it should be able to do the job, but I honestly don't know at this point.

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"The name's Bond, James Bond."

www.onegirlcreative.com

I've had this happen, but it

Submitted by natobasso on Tue, 2008-08-05 19:53.

I've had this happen, but it was because CS was glitching. Repair permissions, Restart and try again...should work.

Might sound silly but have you tried the key combo instead for the command?

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Powerpoint is not a design application

How do I repair

Submitted by shele.bele on Tue, 2008-08-05 19:53.

How do I repair permissions?

& yes I just tried the key combo...but it didn't work.
cntrl+comm+shift+s?

I'll bet your permissions

Submitted by natobasso on Tue, 2008-08-05 19:56.

I'll bet your permissions are messed up if you never done this. :)
Apps/Disk Utility/Repair Permissions

If that doesn't do it, boot up with your OS X Install DVD (But DON'T reinstall OS X). Go to File/Open Disk Utility and Repair Disk. I'd Repair Permissions here too.

Do step 1 first, restart and then try your app again. If that doesn't work, do step 2. Let us know how that goes.

You could also restart and hold the shift key, that boots in a mode that loads only default features.

What OS X are you running?

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Powerpoint is not a design application

OK, Im reparing permissions

Submitted by shele.bele on Tue, 2008-08-05 20:03.

OK, Im reparing permissions now.

I'm running Version 10.5.3

You might also want to make

Submitted by natobasso on Tue, 2008-08-05 20:12.

You might also want to make sure the file is saved before you Save as Optimized.

Command + I on the file and make sure permissions are thus:

1. Lock is 'unlocked'
2. Read/Write for everything but 'Others'. Should be Read Only.

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Powerpoint is not a design application

All of the files have been

Submitted by shele.bele on Tue, 2008-08-05 20:33.

All of the files have been saved prior to me trying to Save as Optimized.

I changed the permissions to those and still no go =/

Do you have Adobe Device

Submitted by natobasso on Tue, 2008-08-05 20:17.

Do you have Adobe Device Central installed? It is combined with Save as Optimized in CS3 and then called Save to Web and Devices. This feature's name was changed from CS2 to CS3...If you don't have ADC installed I'm wondering if it will disable your Save to Web and Devices feature?

Though digitalprosound.com says, "[Adobe] Device Central can be invoked from within Photoshop CS3 using a new "Save for Web and Devices" command." which leads me to believe the two are not mutually exclusive.

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Powerpoint is not a design application

Yes, ADC is installed

Submitted by shele.bele on Tue, 2008-08-05 20:37.

Yes, ADC is installed

I'm hoping the permissions

Submitted by natobasso on Tue, 2008-08-05 20:40.

I'm hoping the permissions repair will do it along with the restart.

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Powerpoint is not a design application

I ran the permissions

Submitted by shele.bele on Tue, 2008-08-05 21:07.

I ran the permissions repair, but I'm still having the same problem! This is sooo frustrating! >=/

Can you try it on a new file

Submitted by natobasso on Tue, 2008-08-05 21:23.

Can you try it on a new file with no slices? Let me know what happens.

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Powerpoint is not a design application

Still not working for me

Submitted by shele.bele on Tue, 2008-08-05 21:44.

Still not working for me

Search for "imageready" and

Submitted by natobasso on Wed, 2008-08-06 14:52.

Search for "imageready" and move the .plist and .pref files you find to the trash (don't have the app active when you do this). Restart the app. Your preferences will go to default, but hopefully the Save to Web and Devices will come back.

Did you happen to have a demo version installed before you installed the full version?

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Natobasso
"Powerpoint is not a design application"

I searched for imageready,

Submitted by shele.bele on Wed, 2008-08-06 21:50.

I searched for imageready, but nothing came up that related to my problem.

No, don't search the

Submitted by natobasso on Mon, 2008-08-11 17:03.

No, don't search the Internet. Search your computer. :)
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Natobasso
"Powerpoint is not a design application"

ImageReady isn't installed with CS3

Submitted by JimD on Mon, 2008-08-11 20:30.

ImageReady isn't installed with CS3
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So? That's the app she's

Submitted by natobasso on Thu, 2008-08-14 06:08.

So? That's the app she's using.

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Natobasso
"Powerpoint is not a design application"

that's what i did...nothing

Submitted by shele.bele on Sat, 2008-08-16 17:23.

that's what i did...nothing came up.

If you have ImageReady

Submitted by natobasso on Sun, 2008-08-17 02:50.

If you have ImageReady installed, you'll find .plist and .pref files. Did you search ImageReady or Image Ready? (space)

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Natobasso
"Powerpoint is not a design application"

Plugins

Submitted by onegirlcreative on Wed, 2008-08-06 00:21.

When you installed CS3, was it bundled? Did you install the plugins for this particular issue? I know this particular "save for web & devices" is a plugin.

I guess that's another route we could take it...

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"The name's Bond, James Bond."

www.onegirlcreative.com

after you repaired

Submitted by pokie on Wed, 2008-08-06 00:54.

after you repaired permissions, you should empty your trash and restart your computer.

and to add to the list..

Submitted by jHouse on Wed, 2008-08-06 15:39.

Quit Photoshop, hold down Ctrl + Shift + Alt + Cmd and click the PS icon in the dock, click open. It will reset preferences if this is causing any issues!

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