It isn't 1984 anymore
Submitted by 2shanda on Fri, 2007-07-27 18:14.
I recently joined a marketing firm that creates action plans for cities that are struggling with tourism. They claim the be "the best in the business." They are always promoting "first impressions," yet their logo is dated.
I came up with something fun and modern, which is what they always promote to their clients.
My CEO sent the logo (as well as other comps) out to "test it" with 50 of their past clients and it got shot down.
Can someone give me some perspective? They want me to "make the existing logo better." I am having a hard time looking at the existing logo and coming up with any thoughts.

A three-color logo strikes
A three-color logo strikes me as something they might shoot down just because it would cost more to print.
Can you discuss why you chose those three colors? That particualr font?
Are those supposed to be suitcases? Lunch boxes? 1960's portable radios? Diaper bags? I suppose any of those could say "destination," but how do three of them, identical except for color, say "development"?
Pitch us this design! How did you sell it to your CEO? Did s/he say anything about it before fobbing the decision off on old clients? (By the way, that's a very strange group to use as a test market.)
Mara
Logo pitch
I am glad you agree that was a strange way for him to decide on a logo. The odd thing is, he loved it before all of the clients got to it!
As far as the 3 color, we print all of our materials (with the exception of business cards) in house on our laser printer. (Trust me... I am against this) So using 3 color instead of 2, isn't an issue.
Yes, those are suitcases. I had a hard time finding an icon, other than the OVERUSED compass, to represent the company. I don't want to pigeon hole them by relating them to only one aspect of tourism. I personally thought the suitcases worked.
I chose the type because the movement in the strokes reminded me of a road, ie: travel, tourism. The typeface is unique and modern, yet, I feel, still professional.
Ok, there is a pitch in a nutshell. Your thoughts?
studio shanda
The existing concept of the compass
The existing concept of the logo is a compass, and the CEO wants to keep that. The compass says more about "Destination" than a suitcase, so I agree with that decision to improve on the existing brand rather than abandon it. As far as perspective, your assignment is to find a new and fresh way to present the existing concept ... so you begin by doing a little research on what logos are out there, what concepts and devices illustrators and artists have used to represent a compass ... here's two I found in less than 2 minutes that can inspire something new and original. How many ideas can you research in a day?
You really want perspective? Considering you recently joined this marketing firm and you have a hard time coming up with any thoughts on such a straight forward assignment from the boss ... They're paying you to spend your time to do it, give the boss 20 solid ideas and make a positive impression on him. Even if you don't agree that building on their previous branding is the way to move forward, they know their business and their clients. So emphasize what's right about his decision to use the compass motif and produce a graphic that takes his idea and makes it current, original, and something you can be proud of.
fwiw, your situation is a good example of why I'm self-employed ;-)
I really like those images from Veer
and you did provide some perspective. I researched this from the get go and found that a lot travel/tourism firms using the compass, many of which are just as bad as the one they use now. So, I suppose that is why I wanted to steer clear of it. But, again, that is a challenge in my job, I HAVE to find a way to make it work, in a new innovative way.
I really, really want to own my own firm someday. I have steady flow of freelance work now, but I am curious: At what point do you know when to call the full-time gig quits? When do you know your client base is big enough? I love working one on one with clients, I am a people person, so having all of my work filtered through white collars here is really frustrating.
studio shanda
" I have steady flow of
" I have steady flow of freelance work now, but I am curious: At what point do you know when to call the full-time gig quits?"
... When the freelance works generates income to support your current financial responsibilities and run the new business.
So many things you'll need to consider, and each is personal and totally depends on your own unique situation.
Quality clients are better than quantity of clients. Sometimes it takes a single project to snowball into a long-term repeat client. I like to chose clients with deep pockets ;-)
I think referrals produce quality clients, much more than cold calls or self promotion.
You need to know how to budget. You need money to run a business, pay vendors, & maintain a healthy lifestyle. Stress from finances is counterproductive to performing well for your clients. There's always going to be those items to juggle.
I think it's best to chose a niche in your local market and be the best designer in that niche. Over half my clients have been of one specific type (art galleries because I love working with that type of content) and I know for a fact that work I did for one of those led to being hired by others.
Although identity design may be your passion, it may be the case (as I've found) that advertising design is much more profitable. Sometimes projects with deadlines carved in stone -- like ads or newsletters or invitations -- offer more income than a logo design or brochure that could very likely extend months.
I've found the comfort zone in having the steady repeat clientele that keep me busy all year round. Much of this wasn't planned as it just happened from lots of hard work and commitment to meet my clients needs, always doing my best to be creative and not repeat myself ... and be consistent with my billing. Clients notice these things.
Lastly, choosing clients is kind of like what you're dealing with in your current job. It's all what you make out it. If this job isn't what's right for you then find another that's a better fit. Same thing running your own business, you need to find the clients so that you stay creative and well paid. And that takes time and hard work.
I'm not loving it...
I'm not hating it...
I think the idea is strong, the scalability isn't
Scale
I agree, now that I have mulled it over, that it won't scale right.
Do you have any thoughts on making they existing logo better?
What is your first impression of a company using the existing logo?
be honest.... remember, i didn't create that one. lol!
studio shanda
It looks like they're still riding the wave of 1996 web design.
I have no idea who they are from the logo and frankly I wouldn't care.
Thanks, Shanda. While
Thanks, Shanda. While awaiting your response, I had a look at your Web site. Nice stuff there!
Did you see the few extra comments I added to my first post? (Sorry, my mother must have rubbed Strunk & White on her tummy before I was born; I'm a pathological re-writer.) They may be germaine.
I think what might be a problem is that the target audience -- correct me if I'm wrong -- is probably hung up on the historic attractions of their towns/cities as tourist destinations. For that reason, they may find your more modern approach quite incongruous.
Maybe if you could do something super-over-the-top-faboo in one color, and could find a printer who'd do great work for you fast and cheap, maybe they'd get off the color copier kick. It's got to be more expensive. I'm thinking you could work with the passport theme, shipping labels, or any number of things that would make cool use of the least expensive papers. With the right gimmick, you could even work out inexpensive but imaginative packaging for special promotions.
Could be fun. Too bad it isn't so far.
Mara
Thanks
I am glad you looked at my site, thank you.
I agree about the target audience. My CEO went and pitched my work to a bunch of mayors and store owners in small, dinky towns across the country. Of course they are not going to like anything modern! Perhaps my design is not right for this target audience. But all in all, I think this boils down to a bigger issue... Am I the right person for this job?
I have been here only 6 weeks, and what I thought was going to be a great challenge of refreshing their image is turning into a nightmare. I am the youngest person here by 22 years, and don't think this is going to be the stimulating, creative environment I need. I am freakishly passionate about design; it consumes me. Problem is, I can't go to a design firm and make anywhere near the money I am making here. My thought was to stick it out and make a latteral move to a design firm in a couple years, where I can come in as a senior designer. I eventually want to turn my successful freelance I have now, into my own firm. What do you think would be the best path here?
I don't see this job giving me the intensive experience needed to start my own firm, or even work in one. It just seems like it will be a resume "fluffer."
Sorry to get off subject, I am just worried sick about this right now.
studio shanda
The great thing about resume fillers...
Is that they are wallet fillers and make it appear that you're committed to a job even if the only real reason you're there is because of the salary.
I'm in a job right now that frankly, is below me and my skill set, however it's providing me with invaluable experience of the workings of the business I'm in and the pay isn't bad either. I knew this when I started and I know it now, yet I\m still here because it is benefiting my career even if not in the way I want from a job.
The job we dream of is often vastly different to the one we end up getting and you need to keep that in mind when making decisions.
I hear ya....
I truly think I am going to go nuts here, and frankly, the day to day work doesn't match my skill set, but more importantly, my PASSION for design. So do you think I would be better off sticking it out for a year or more? I could leave here in a year, with the production knowledge I had before I came, and be able to say I ran the art department of a consulting firm. Do you think that would be better than working with other creatives in a design firm (for much less money), where I could grow more as a designer?
As of now I have a design degree and two years of intensive freelance design and full-time production experience.
studio shanda
Stick it as long as you can,
Stick it as long as you can, take freelance jobs to entertain yourself, that's what I do. I'm now just about two years here and it's a nice way to earn good money while doing what I have a passion for in my free time.
Opinion on the current logo:
Opinion on the current logo: harsh, unimaginative colors. Generic use of compass could be a travel agency rather than a consulting group. Looks too retailish to warrant the kinds of dollars they no doubt expect municipalities to cough up for their services.
Knowing City Fathers (and Mothers) as I do, it might be that the lack of imagination indicated by the current logo translates as comforting. But as those Fathers and Mothers retire, to be replaced by hot-shots fresh out of their local universitys' economic development/urban planning programs, that's going to be less bankable.
Mara
Father and Mothers
Great points! I agree. I wanted so hard to bring this company into the 21st century....and they are resisting like a cats do when you try and give them a bath!
studio shanda
Did they request a new logo?
Because it sounds like they're not open to something new at all.
Yes they did
Upon seeing my eyes catch their logo during the interview, he said "and this could be open for redo." They said this about a lot of their other materials as well. But now they are resisting. I wish I could show you everything they use now. Take a look at their website. Does this look like a firm that charges a community $250,000 - $500,000 to assess their town? Then the assessments are turned into a 200 page document, that looks like a housewife from kentucky put it together in Microsoft Publisher, bound with black cheesy comb binding (eww) and sent off.
www.destinationdevelopment.com
studio shanda
You need to understand a few
You need to understand a few things about the folks who manage their towns' tourism programs. They tend to be very old-fashioned about things like civic pride, history, voluntary service, and economy. They are usually working with taxpayer dollars or grants, and are sensitive to how they account (in more ways than one!) for the decisions they make. Often, tourism is a town's last resort, after years of economic decline. The "look" of any consulting company they employ cannot be too flashy or whimsical, or their defenses will go right up and stay there. Look at the National Trust for Historic Preservation, the Main Street USA program, or any other outfit that specializes in hyping tourism to help backwater towns out of their economic doldrums.
The challenge here is not to come up with the shiniest geegaw at the carnival. It's to come up with a logo that says "trust me, I know what's best for your backwater town with the tourism fetish." As you wrestle with this challenge, please try to imagine that the people served by your employer are trying to do the right thing for the towns they love, and want more than anything to be sure they choose a consultant who'll make them proud of their involvement in whatever projects come out of the consultation. Rent "Doc Hollywood" if you have to. Think Squash Festival. Then start drawing.
You have the chance to generate enthusiasm for a service that holds the potential to save a whole lot of wonderful American towns from turning into Wal-Mart parking lots. Go for it!
Mara
glad i found all of you
thanks for your perspective, you have really helped calm me down and look at the bottom line. i really do look forward to talking with you again.
studio shanda
Ok, reflecting on the design.
It looks too much like a tour operator or travel website for me.
I quite like the colours but don't see it working well in greyscale.
I like the suitcase motif but I dislike the typography.
It's all a bit too modern for the brand and purpose.
Clean it up, look at a more classic font.
I really try to avoid using a whacky font for a logo.
If their current brand looked fresh ten years ago, think how yours will look in ten years time. It's relying on what's cool now too much and bizarrely is reminding me of a coffee chain.
Take the initials out of the cases, lose two of the cases, use that motif as a brand device and develop the idea, try a font like Gill Sans or Helvetica, something classic and non-offensive to even the eldest of eyes.
The fact their current logo is so old fashioned does suggest that you need to take baby steps, first wean them off the serif fonts and the colour.
Keep it simple.
Choose one colour, use that well with black on a white background.
Choose another colour, use that reversed on black with white.
My biggest problem in retrospect isn't the scaling, it's the longevity of the design, it's going to look pretty old pretty fast.
i usually always go with classic fonts
like helvetica and bodoni, but in this case, i felt i needed to go for "fun."
after reading all of these posts I realize how off target I am. Thanks for all of your time. I hope to talk with you again here. It is really hard being a lonely in-house designer with no people like you in my office. At least I found this site! So you haven't heard the last of me yet, sorry. ;)
studio shanda
Don't feel lonely...
...we're always here for you.
I understand! Stick around.
I work solo, mostly, and it can feel like I'm the last dried up little raisin rattling around in the bottom of the can.
You know, any designer can crank out fabulous stuff in the best of all possible creative environments. When you can come up with a winning idea on peanuts (or one dried-up little raisin), that's when you know you've got some serious design chops. You CAN do this!
To get you thinking along different lines, I took a few minutes to tinker with a rejected logo from my client archive, thought about your employer, and came up with this: (note the ##s in the globe = $$$)
Mara
Thanks
for taking the time to do that! I think the tag line is cute and really sums up what we do. I actually made a globe as well during this process.
studio shanda
My city just went through this
I live in a small city that hired an agency such as yours. The fallout was terrible but that's another story. ;) Anyways, I'd go in the direction of something more civic and business minded and not too retail. Remember, the travel aspect isn't as important as the people visiting the city are going to be spending money.
I am by no means an expert in logo design but I usually sketch pages and pages of ideas - bad ideas, good ideas - it doesn't matter. I've had what I though were bad ideas transform into something really good. Then I start picking the best ones to work on computer. When you start working on computer you start to get a feel for which ones won't work. Then just keep refining and refining. If anything, don't come up with just one single concept because you'll get attached to it and if it fails you have to start over again.
Another trick I use is purely typographic solutions. They're abstract so that you can easily post-rationalize them. ;) Plus, from what I've seen on your website, you've got a nice fresh take on typography.
Thanks
Type is my baby, since I am not a great illustrator. I usually ALWAYS go for typographic solutions for an identity, but my company is insisting on using an icon ( not to mention that awful compass)
I try so hard not to get attached to an idea, but sometimes is happens. I am young, and I know this will all come with experience. At least I now have access to people like you who can give me a reality check.
studio shanda
I think you did an excellent
I think you did an excellent job. I really like that logo.
The only problem is, I think it is too casual. Make something a bit more business like.
Good luck!
upgrade the existing logo.
If you can't come up with 20 new ideas for a logo, then you need to learn how to recreate creativity. you can never get stuck on one thing - it will hurt you as a designer. be able to come up with infinity ideas - there is something out there that both of you are going to like.
with that said, it doesn't seem like you need to create anything new. just give a nice upgraded facelift to the current logo, possibly with a more modern typeface, and a new color palette, and you will be good to go.
verhine.com
ideas
I can see why they didn't go for the new idea. Something about it feels to me like it's about "going" somewhere versus "being" somewhere new.
It's too bad that they couldn't give you better feedback. I always push for more information... it's a good way to learn what works for regular folks.
I'd try stacking the words and trying something with the two 'D's. A compass is very generic... so are the words "destination" and "development".
Maybe you can do something that uses arrows that remind them of a compass - but simplify it. Use the negative space inside the D's for the arrow shapes?
Just off the top of my head....
I think it's FANTASTIC!!!
Maybe because I love a retro styled logo that it immediately caught my attention. I think the type treatment works for what you're trying to convey. The ONLY thing I think that could make it more successful instead of repeating the suitcases 3x—leave one suitcase up there, and then maybe add a silly little compass (to please the CEO) and then as a third element, add an airplane, or a cruise ship, or something like that. This way it's not so repetitive in its execution.
I still cannot believe that the CEO loved it and chose to show it to 50 of his clients??? What was he thinking? Get some balls, buddy (not you) and make a decision based on what YOU want, not your clients. It's a logo, it doesn't mean that the business/company is changing their ways, it's just updating a look. To send a logo to 50 clients—well, I can't imagine that all 50 of them would love or hate it. That's just silly. I have never heard of a business owner doing that.
Sorry to hear it got shot down, I think it's great other than the 3 inline suitcases. I think the colors are really cool, too. Once again, a nice retro feel.
Good luck on this one! I hope he ends up changing it because that original logo is just hideous—and very outdated. =P
suzanne maestri-walters :: graphic designer :: www.onegirlcreative.com
icons
FWIW, I really see the image of a compass as something that says "go" rather than "come" or "come & stay". Really, the same applies to the suitcases. I really dig your version of the logo in-and-of itself, but as we've already established, it probably doesn't fit your target audience very well. I think it would work extremely well for an organization in the TRAVEL industry, but not TOURISM.
That said, I don't think your version is any less appropriate than the old version. The "go" image the old one portrays bothers me at least as much as the dated look.
Now, what would be more of an icon that suggests, "come over here and enjoy your stay!"? A rocking chair would be headed more in the right direction, but probably still a little too cliché, and inappropriate for some client towns. I'd look at photos from some of the past client towns and see if something jumps out at you... perhaps the ornamentation on a lamp post or some kind of architectural detail that suggests American History. Just don't make it look like a mom & pop realty company from 1978! ;-)
Need to do something with a
As far as something fun would go...Need to do something with a landscape/horizon line..maybe keep the compass but work into a cool horizon design or even a sun. When thinking of destinations, to me it is what lies around the bend or what is waiting beyond the horizon.
On the other hand, they may not want a total redesign, but may want to maintain their current brand/logo. In that case I agree with the above poster who recommended a typface change and an minor stylistic update to the compass rose.
Just my thoughts at first glance.
"When I grow up, I want to be a little boy." Joseph Heller
Folks, remember...
The clients for this company are towns or cities that are trying to boost their economies by enhancing existing attractions and making them more (a) appealing; and (b) accessible. The attractions might be sweet little bed-and-breakfasts in a small rural town, but in a city, it might be a new convention center or close-in airport, or revamped downtown business district with several upscale hotels.
Whatever the local attraction is, the people who would be hiring Shanda's company are as serious as death about their mission, which is probably a last-ditch effort to keep a town or city from going under, economically. So Shanda's company needs an identity that speaks leadership, trustworthiness, and a certain amount of creativity, in that order.
It's not a travel agency. (That's the main thing wrong with the original logo; it does suggest that.) But Shanda's initial design seems a little too soft to hit the target.
I'm eager to see what Shanda comes up with a second time around.
Mara
In my experience it's always
In my experience it's always best not to stray from the briefing.
From what i read, the client likes their current logo but they think it's a bit worn out. And by the looks of it, it wasn't made by designer.
Maybe all they want from you is to freshen it up a bit: redraw the compass a bit cleaner, use a similar but nicer font and rearrange these elements so they'll fit better on stationary etc.
But i must admit i was inspired by the comments here, to design something completely diffrent! I'd love to show it you, but i don't know how to post a jpg here. Could i mail it to you?
717
PS soz for any typo's
studio shanda
studio shanda
How about something like this?
I totally agree with the suggestions made by others here about evolving the elements of the existing logo. Keep the colours, use a 'safe/conservative' font, adapt the compass device - and add some freshness.
I had a little play with it and came up with this:
Maybe that's taking things too far, but maybe it will inspire you if you haven't cracked it already?!
Good luck :)
@717 - to post your image here, first save it as small-ish JPEG, upload it to http://imageshack.us (a free image hosting service) then copy the 'Hotlink for Websites' code it gives you and paste it into your reply. Preview your comment to make sure it's worked!
Thanks for doing that
I had taken a break from this for a few days because I was so frustrated. I started working on it again yesterday and am seriously thinking about taking it in the direction you just did. I had a couple more ideas, I will throw out here in a minute for you to look at.
No problem
I look forward to seeing your ideas :)
I forgot to add...
...I dropped the 'inc.' from the name deliberately! I don't see why these things should be made part of a logo - it just isn't important enough to become part of a brand identity.
If a client really wants to know if the business is incorporated or not, they should check out the website, the small-print on the letterhead, etc.
It's unnecessary visual clutter.
The company owners may have a different view I guess, but I think it's an issue that's worth challenging.
I TOTALLY AGREE
Thanks for seconding that! In most of the comps I have done, I have left out the INC, but they keep telling me to put it back in.
studio shanda
Clueless Idiots
For some reason business owners don't understand identity design and I'm appalled at how many of these clueless idiots think they are obligated to include the 'official' company name in the logo.
Goes to show you how small minded they really are. [They are probably still using two spaces after each sentence]
I usually point out that they'll never see 'McDonalds Corporation', 'Nike, Inc', 'Apple Inc.', 'Abode Systems Incorporated' or 'Microsoft Corporation' display their complete company name in their identity.
For some reason seeing 'INC. - LLC - LTD & CO, etc.' in a logo immediately communicates to me how completely messed up an organization really is. No one ever writes out their complete first, middle and last name in communications. Probably because doing so would make them look like a complete idiot. Same applies for a business name.
Yep, I get that all the
Yep, I get that all the time, especially from the LLC guys. They seem to think everything they print has to be a legal document. Drives me nuts. I've taken to dealing with this, when I can't get them to see reason, by standing the "INC" of "LLC" or whatever on a 90-degree angle and working it into the design somehow. Once in a while, the result is actually pretty creative-looking.
Mara
No Reason
The LLC guys are out of control and insane. Ohhhhh, look at us, we're an LLC. Do they really think in their tiny brains that customers actually care about this useless information?
Amateur business minds are really fun to watch in action and it just goes to show you that everyone thinks they know something about design and the lack of appreciation people have for the graphic design profession.
I make it clear up front that LLC and INC will be stripped from any logo design I do before they ever see a concept. That way they aren't surprised when it's gone. For the ones that challenge you on the point it usually only takes a minute of non-threatening conversation to clear up their misconception while at the same time establishing yourself as the expert in this field. ;)
Show them that there are certain things you refuse to bend on with their best interest in mind.
Most often I'm told it legally has to be in there, to which I reply, "interesting, if that's the case then nearly every fortune 500 company is in direct violation of the law." At that point they are usually become quiet. I continue in a joking way "Do you know where I can get a legal document explaining this because I'd love to sue the pants off them for false advertising?"
Oddly, once you take 'their stick' it translates into fewer questions about the overall design later in the process because you are seen more as an expert.
Doctors and lawyers immediately present themselves as true experts with superior knowledge on a particular subject. Rarely are they told what to do by their clients. The same needs to be applied in design or clients will ruin the process and often the effectiveness of the work you created for them.
Do you mind if I quote you
Do you mind if I quote you on that? :) I love it.
------------
Perfectly Lost Designs
Go Ahead
You have my permission to quote this. However, I'm not legally responsible if you lose a few retarded clients while trying to educate them on the finer points of their identity. ;)
Cheers JonB, thats exactly
Cheers JonB, thats exactly what i meant :-)
717
Some thoughts...to please the suits
hmmmmm
i tried to post a jpeg thumbnail and it didn't work....
FWIW i usally design logo's
FWIW i usally design logo's in black and white. Color can/will always be added later. The font is good old Trajan. The pushpin is inspired by the placemarks they use in google maps and similar route planners to depict a 'destination'. I styled it a bit victorian because i like that :-) reminds of monopoly too!
Hopefully you can see th picture below (first try at uploading)
717
I use the IMG option on
I use the IMG option on PhotoBucket. Maybe that would help.
Mara
I like
The second color one. Also the tack idea is great, I almost want to put a Hawaiian Lia around the tack for color and life.
logo could reflect the name?
you have a specific market, and a bold business name. why not play on/with them?
what occurs to me is something iconic that suggests putting a city 'on the map'. the tack idea above could be reworked slightly to suggest a city or something indicative of a city being put on the map, or becoming a destination?
i'd try to mock a few up, but i'm more an ideas guy and technerd round here than an executor/implementor O_o