Steve Jobs' response to the Apple iPhone 4 Antennae Gate

I'm getting an iPhone late next month. But I have to say that I think Apple handled this whole thing quite poorly. Jobs should have kept his mouth shut and not made the "you're holding it wrong" comment.

I think Jobs makes the better, talking about the iphone 4 and explain the truth about all. I hope have in my hand next month the best smartphone in the universe...!

I'm really hoping the next few weeks brings a lot more clarity on the whole antenna issue. The iPhone 4 is going to be released here on the 30th and I'm due for an upgrade and my contract is up, which means I can likely get it for peanuts. Unfortunately I'm now having some doubts, and the micro sim makes it worse because it's not like I can pop it out and use it in my old iPhone if I'm having problems. I'm hoping the next week or two can put my mind at ease as people calm down and a more accurate picture starts to become visible.

One thing I've noticed is that the people going crazy on forums don't in my opinion seem interested in solving their problem. I was talking with one guy who was not happy with the free bumper offer, but he didn't really seem to be considering returning the device. Which leads me question how serious his problems are? I don't have a landline and therefore if my phone was not working properly I would go and fix it immediately, even if it meant ditching my beloved iPhone for something else. It seems like Apple has offered many outs, from bumpers to full refunds. The flip side is there are people not even experiencing the issue, and I wonder if it's more a problem with American's laughing stock cellular networks.

As for how Apple handled it, I think they handled it quite well. In the last year or two I think there has been an increase in media attacks on Apple by their competitors. I wouldn't be all surprised if stories of developer woes in the app store are being pushed by rivals same as this whole antenna thing, which began with Gizmodo incidentally. Like JimD mentioned Jobs' "holding it wrong" comment wasn't really very smart, but it's a typical Jobs response and who could have expected a senator, who should be looking to crucify BP, to write an open letter on the iPhone antenna.

i think apple finally had a decent response in their presser last week. but everything they did and said before that was a PR disaster. they essentially belittled their customers intellect with the "well don't hold it that way" comment and other attempts at playing the whole thing off.

it really came across similarly to the yellow screens on the imac monitor issue that they deflected for so long. the main difference here being that the iphone is far more popular than the imacs and the press wasn't going to let them get away with it here.

i have to say i was pretty disappointed with their early reactions and i think it took a little shine off of the company in the public's eyes. it may be a blip in the long run, but i'm sure some of their early reactions turned some people into android phone buyers.

I know they addessed the problem but did they say how they would fix it other than a free case?

WONDERFUL!

Wait for the ZunePhone people!